Refund Policy

Last Updated: 2/5/2024

Thank you for choosing for your financial guidance and support services. At MyLoans, LLC, we are committed to the satisfaction of our customers and understand that circumstances can change, leading you to reconsider your purchase. This policy outlines the conditions under which refunds may be granted.

Scope of Services provides personalized student loan repayment strategies, helping borrowers understand their options in a simplified manner so they can ultimately navigate and optimize their repayment.

Refund Eligibility

Our goal is to provide high-quality, actionable advice tailored to your unique financial situation. Due to the nature of our services, refunds are considered on a case-by-case basis under the following conditions:

  1. Non-Delivery of Service: If for any reason we are unable to deliver the service you have purchased, you may be eligible for a full refund.
  2. Service Not as Described: If our services do not match the description provided on the website or other official communications, please contact us with detailed information. We will rectify the service discrepancy, and if we are unable to do so, a partial or full refund may be offered.
  3. Cancellation: If you wish to cancel a service before it has been provided, please review the following cancellation conditions:
    • Cancellations made within 24 hours of purchase may be eligible for a full refund.
    • Cancellations made after 24 hours of purchase but before the service has commenced may be subject to a cancellation fee.

Refund Process

To request a refund, please contact us at with the following information:

  • Your name and contact details
  • Service purchased
  • Date of purchase
  • Reason for requesting a refund

All refund requests must be submitted within 30 days of purchase. We will process your request within 5-7 business days and will notify you via email of the outcome. Refunds will be credited back to the original method of payment unless otherwise specified and agreed upon.


Refunds cannot be granted under the following conditions:

  • Dissatisfaction arising from circumstances outside our control.
  • If the service has already been fully provided.
  • For services altered or modified by the client, affecting the outcome or satisfaction.

Changes to the Refund Policy

MyLoans, LLC reserves the right to modify this refund policy at any time. We encourage you to review it periodically. Your continued use of our services after any changes signifies your acceptance of these terms.